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28Sep 2018

How to Freeze and Unfreeze Your Chase Credit Card – Lifehacker


Photo: Chris McGrath/Getty Images

If you’ve ever temporarily lost your credit card and panic-canceled your account, Chase is now offering credit card users an alternative: You can lock and unlock the card from your phone or computer. The feature is live now for credit cards and will debut later in the year for debit card holders.

Locking your card will, per the press release, block transactions, cash advances and balance transfers, but it will not affect recurring transactions (like auto-bill pay). If you find your card, you can simply unlock it via the app or the desktop site—and you can request a new card if it is, indeed, lost.

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To lock your card on the desktop site, you simply:

  • Log into your account and click on your credit card on the lefthand side of your user page under “Credit cards & products.”
  • Then, hit the “Things you can do” menu, and click “Lock & unlock your card” under account services.
  • Click the lock/unlock toggle and you’re set. This is also where you can unlock your card if you find it.

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On the mobile app:

  • Log into your account and find the credit card you want to lock (it should be listed on the main page of the app).
  • Click the three dots under the card.
  • Select “Lock & unlock your card.”

And that’s it. Chase says it will email you if a purchase is declined while your card is locked, and in the meantime you have some peace of mind. If it takes you more than a few days to find your card, you should cancel it and request a new one.

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Amex recently announced the lock/unlock feature, and Bank of America, Capital One, Discover and Wells Fargo offer something similar.

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